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Albert

Privacy Policy

Last updated: January 2026

1. Introduction

Albert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered operations platform for hospitality businesses.

2. Information We Collect

We may collect the following types of information:

  • Personal identification information (name, email address, phone number)
  • Business information (property details, booking data)
  • Guest communication data processed through our platform
  • Usage data and analytics
  • Technical data (IP address, browser type, device information)

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process bookings and guest communications
  • Improve and personalize user experience
  • Send administrative notifications
  • Respond to inquiries and support requests
  • Comply with legal obligations

4. Third-Party Services

Our platform integrates with third-party services including WhatsApp, email providers, property management systems, and booking engines. These services have their own privacy policies, and we encourage you to review them. We only share information necessary to provide our services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Objection to data processing
  • Data portability

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

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